Privacy Policy

Ragtag is designed so that there is very little personal data for us to handle. The app runs on your device and does not send your content to us. This policy explains the limited data involved and your rights. Captivated Ltd is the data controller for the processing described here.

1. Data the app handles

Your documents, chats, personas and knowledge pools stay on your device. They are stored in a local database on your computer. We do not receive them, store them, or have any way to access them. There is no account and no sign-in.

The app connects to the network only to do things you ask for: fetching web pages or running a search you configure, and downloading an AI model once on first run (from the model host, currently Hugging Face). These requests go directly from your device to those services under their own terms, not through us.

2. Data the website handles

The ragtag.fyi website uses privacy-friendly, cookieless analytics that record aggregate visit information (such as page views and referrer) without cookies and without identifying you. See theCookie Notice. If you email us, we process your message and address to reply.

3. Payments

If you buy a paid tier, payment is handled by our payments provider, who processes your payment details under their own privacy policy. We receive confirmation and licensing information needed to activate your purchase, not your full card details.

4. Legal basis

Where we process personal data (for example, answering your email or administering a purchase), we rely on legitimate interests or the performance of a contract, as applicable under the UK GDPR.

5. Retention

We keep correspondence and purchase records only as long as needed for support, accounting and legal obligations. Data on your device is retained until you delete it; uninstalling the app or deleting a pool removes the related local data.

6. Your rights

You have rights under the UK GDPR, including access, correction, erasure and objection, for any personal data we hold (such as support correspondence). To exercise them, emailhello@captivated.online. You also have the right to complain to the Information Commissioner's Office (ICO).

7. Our registration

Captivated Ltd is registered with the ICO (registration ZC010118).