Refund Policy

This policy explains how refunds work for Ragtag paid tiers and one-time ("Forever") purchases. It forms part of the Terms of Use. Your statutory consumer rights are not affected by anything here.

Try before you pay

Ragtag's free tier is the full app, not a time-limited trial. We encourage you to use it first, so you know Ragtag works for you and on your machine before buying a paid tier.

Subscriptions

You can cancel a monthly or annual subscription at any time; it then stops renewing and you keep access until the end of the period already paid for. If you are a consumer in the UK or EU, you have a statutory right to cancel within 14 days of purchase; where you have not yet used the paid features, we will refund you in full.

One-time (Forever) purchases

For one-time purchases, the same 14-day statutory cancellation right applies for consumers. Because a Forever purchase unlocks the software immediately, by proceeding you may be asked to acknowledge that performance begins at once, which can affect the cancellation right once you have used the unlocked features. We will always honour mandatory consumer protections.

How to request a refund

Email hello@captivated.online with your purchase details. Approved refunds are returned to the original payment method. Payments and refunds are handled by our payments provider.